Privacy Policy



Effective Date: November 12, 2025

This Privacy Policy explains how Medsplain ("we," "our," or "us") collects, uses, and protects your information when you access our website, mobile app, or any other services we operate (collectively, the "Platform").



1. Information We Collect

We may collect:

  • Personal Information – name, email address, login credentials, and any data you provide when creating an account.
  • Uploaded Content – medical reports or text submitted for simplification.
  • Usage Data – device information, browser type, IP address, cookies, and analytics metrics.


2. How We Use Your Information

Your data is used to:

  • Operate and maintain the Platform.
  • Generate simplified educational summaries of submitted medical texts.
  • Improve functionality and user experience.
  • Communicate with you about service updates or support requests.
  • Comply with applicable laws and regulations.


3. Data Protection and Security

We use administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or disclosure.
Data may be processed on secure servers in the United States, the European Union, or India.



4. User Content and Processing

When you upload reports or medical text ("User Content"), you retain ownership of that material.
You grant Medsplain a limited, non-exclusive, royalty-free license to process your content solely to provide the requested summary.
We use your content only for processing and do not store the actual data except for limited metadata (such as upload timestamps or identifiers) for operational and analytical purposes.
You warrant that you have the rights to submit such content and that it complies with applicable laws.



5. HIPAA and Health Data Notice

Medsplain is an educational service and is not a healthcare provider or covered entity under HIPAA.
We do not offer medical diagnosis or treatment. Uploaded content is processed only to generate plain-language summaries.



6. Data Sharing and Disclosure

We do not sell or rent personal data.
Information may be shared only:

  • With trusted service providers (e.g., hosting and analytics) bound by confidentiality agreements.
  • To comply with legal requirements or protect user safety.
  • During a merger or acquisition, with prior notice.


7. Your Rights

Depending on your jurisdiction, you may:

  • Access, correct, or delete your personal information.
  • Withdraw consent where processing is based on consent.
  • Request data portability or object to processing.
  • File a complaint with a data protection authority.


8. Cookies and Analytics

We may use cookies or similar technologies to analyze usage patterns. You can disable cookies in your browser settings, though some features may not function properly.



9. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from minors.



10. Data Retention

We retain data only as long as necessary to fulfill the purposes described here or as required by law. When no longer needed, data is securely deleted or anonymized.



11. Changes to This Policy

We may update this Privacy Policy periodically. Revisions will be posted on the Platform with a new effective date.



12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:
medsplain@ionixxtech.com