1Information We Collect
We may collect:
- Personal Information– name, email address, login credentials, and any data you provide when creating an account.
- Uploaded Content– medical reports or text submitted for simplification.
- Usage Data– device information, browser type, IP address, cookies, and analytics metrics.
2How We Use Your Information
Your data is used to:
- Operate and maintain the Platform
- Generate simplified educational summaries of submitted medical texts
- Improve functionality and user experience
- Communicate with you about service updates or support requests
- Comply with applicable laws and regulations
3Data Protection and Security
We use administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or disclosure.
Data may be processed on secure servers in the United States, the European Union, or India.
4User Content and Processing
When you upload reports or medical text (“User Content”), you retain ownership of that material.
You grant Medsplain a limited, non-exclusive, royalty-free license to process your content solely to provide the requested summary.
We use your content only for processing and do not store the actual data except limited metadata (such as upload timestamps or identifiers) for operational and analytical purposes.
You warrant that you have the rights to submit such content and that it complies with applicable laws.
5HIPAA and Health Data Notice
Medsplain is an educational service and is not a healthcare provider or covered entity under HIPAA. We do not offer medical diagnosis or treatment. Uploaded content is processed only to generate plain-language summaries.
6Data Sharing and Disclosure
We do not sell or rent personal data. Information may be shared only:
- With trusted service providers (e.g., hosting and analytics) bound by confidentiality agreements
- To comply with legal requirements or protect user safety
- During a merger or acquisition, with prior notice
7Your Rights
Depending on your jurisdiction, you may:
- Access, correct, or delete your personal information
- Withdraw consent where processing is based on consent
- Request data portability or object to processing
- File a complaint with a data protection authority
8Cookies and Analytics
We may use cookies or similar technologies to analyze usage patterns. You can disable cookies in your browser settings, though some features may not function properly.
9Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from minors.
10Data Retention
We retain data only as long as necessary to fulfill the purposes described here or as required by law. When no longer needed, data is securely deleted or anonymized.
11Changes to This Policy
We may update this Privacy Policy periodically. Revisions will be posted on the Platform with a new effective date.
12Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us at:
Send us an email and we'll get back to you promptly.
medsplain@ionixxtech.com